NDIS Plan Managers — Connect Mobility
NDIS Equipment Invoicing & Quotes for Plan Managers
NDIS-compliant invoices. Correct line item codes every time. We invoice your office directly and take the equipment coordination completely off your plate — so you can focus on your participants.
All plan types accepted
Correct line item codes always
Same-day response guaranteed
Continence & consumables auto-set
All states & territories
Why plan managers choose Connect Mobility over the big chains
NDIS-compliant invoices, every single time
Every invoice we issue includes the correct NDIS support item reference number, participant name and NDIS number, unit price within the Price Guide, and GST breakdown. No chasing us for missing information. No resubmissions.
We invoice your office directly
Once equipment is approved and delivered, we invoice your plan management office directly. Participants pay nothing out of pocket. You receive a clean, NDIS-compliant invoice ready for portal submission without any back-and-forth.
Recurring continence delivery — set it once
We set up automatic monthly delivery of continence products for eligible participants, invoiced directly to your office on the same cycle. A pharmacist reviews the product selection at setup — a step most suppliers skip entirely.
Quotes in 2 hours, formatted for submission
Send us a referral from the support coordinator or OT. We return an NDIS-compliant quote within 2 hours — support item reference number, clinical justification, unit price within the Price Guide. Ready for your portal submission.
How invoicing works with Connect Mobility — step by step
Equipment request arrives from support coordinator or OT
The support coordinator or OT sends us the participant’s details and AT recommendation. We confirm with your office that plan-managed funding is in place before proceeding.
We issue an NDIS-compliant quote within 2 hours
Quote includes: product name and model, NDIS support item reference number, unit price within the current Price Guide, clinical justification, and 90-day validity. You review and approve before we proceed.
NDIA approval obtained, equipment delivered
Once you confirm approval, we coordinate delivery directly with the participant or their support coordinator. For in-home trial participants across NSW, we attend their home before funding is committed.
Invoice sent directly to your office
Clean NDIS-compliant invoice issued to your office on delivery. Correct support item codes. GST itemised. Participant name and NDIS number included. Ready for portal submission without any back-and-forth.
What our invoices include — always, every time
| Invoice Field | What We Include |
|---|---|
| Provider ABN | Connect Mobility registered NDIS provider ABN on every invoice |
| NDIS Support Item Reference Number | Correct line item code from the current NDIS Price Guide — every time |
| Participant Name & NDIS Number | Verbatim from the referral, matched to your records |
| Product Description | Exact product name and model number — no vague category descriptions |
| Unit Price (incl. GST) | Within NDIS Price Guide limits — never overcharged |
| GST Breakdown | GST amount separately itemised for portal compliance |
| Service/Delivery Date | Actual delivery date included for audit trail |
| Invoice Number | Sequential invoice numbering for your record-keeping |
NDIS categories we invoice across — all of them
We supply and invoice across all relevant NDIS support categories. All products are priced within the current NDIS Assistive Technology & Consumables Price Guide 2025–26.
What plan managers say about working with us
★★★★★ 5.0 · 16 Google reviews
“Great service from Connect Mobility, super easy to deal with and the free local delivery was a bonus! Highly recommend!”Sina J. — Plan Manager, NSW
“As a support coordinator my team deal with Connect Mobility regularly. Easy to deal with, quick to respond, reliable, professional and most importantly know how to work with OTs and plan managers.”Zahra S. — Support Coordinator, NSW
“Connect Mobility make the NDIS process easy and stress-free. Their team was friendly, knowledgeable, and genuinely cared about helping us find the right mobility aids.”Rhiannon MN. — Verified Customer
Frequently asked questions — for plan managers
“Plan managers process dozens of invoices a week. Every missing code, wrong price, or mismatched participant number adds time to your day that you don’t have. We built our invoicing process to be clean the first time, every time — so you can process it and move on.”Nadim Assaf CEO & Co-Founder · Registered Pharmacist · AHPRA · 10+ years clinical experience
Set up a participant account — we’ll handle everything from here.
Compliant invoices · Correct line item codes · Direct office invoicing · Recurring continence delivery
Call 1300 216 888 Mon–Fri 9am–5pm or email info@connectmobility.com.au
Introducing
Connect Mobility
We’re Connect Mobility, a pharmacist-owned & operated, NDIS approved assistive technology provider. Our goal is to help our plan management partner's across Australia deliver fast, stress-free service to their clients.
With over 25 years in healthcare, we know how frustrating it can be chasing quotes, waiting weeks for deliveries, or dealing with providers who don’t understand disability care. That’s why we created a better way, with real support, fast turnaround, and expert advice from professionals who actually care.
We make your life easier
Plan managers come to us because we reduce the two biggest headaches:
(1) invoices that can’t be processed
(2) delays that impact participants.
With Connect Mobility, you get:
- Quotes that are clear and ready to approve (itemised, easy to reconcile)
- Invoices that include the details you need (to avoid rejection and rework)
- Correct support item referencing for assistive technology and consumables (reduces claiming issues)
- A responsive team (less chasing, fewer follow-ups)
- Reliable delivery and after-sales support (so issues don’t bounce back onto you)
How We Work with Plan Managers
We’re here to make your job easier:
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✔️ Fast, Accurate Quotes – usually same-day
✔️ Delivery Within 2–5 Business Days
✔️ No Minimum Order Required
✔️ Free Local Delivery and free delivery for Orders Over $500 Sydney wide
✔️ Price Match Guarantee
✔️ Responsive Phone & Email Support – we actually pick up!
✔️ Product Advice from Pharmacists – tailored to each client
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We work seamlessly with support coordinators, plan managers, participants, and carers. Whether your client is plan-managed or self-managed, we’ve got you covered.
💬 Need a Quote, Product Sample, or Help with a Client?
We make it easy to get what you need, fast.
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Whether you're looking for a quick quote, a sample for your client, or advice on the right product, our friendly team is here to help.
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🛒 Browse and Build a Quote Online
- Simply add products to your cart
- At checkout, choose “Request a Quote”
- We’ll send you a NDIS approved quote within 24 hours
📞 Prefer to Talk to a Real Person?
Call us on 1300 216 888 — you'll speak directly with one of our helpful team members (no call centers here!).
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📧 Need to Email Us?
Reach out anytime at info@connectmobility.com.au with your client's needs or product queries. We respond quickly.
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💬 Have a tricky request?
We're pharmacists with real-world experience, and we love solving problems. Just ask!