Where to buy incontinence products online
Written by Nadim Assaf, registered pharmacist, Connect Mobility in Picton
Supermarket, chemist, online or through your plan. Let's look at what each one is good for, and what to check before you pay for a carton.
Four places to buy
You can buy incontinence products in four places: the supermarket, a pharmacy, a specialist online store, or an NDIS registered supplier. We're the last two, so read this knowing that.
The supermarket is fine for liners. The pharmacy is where you get advice. Online is where the heavy and carton-sized products live.
Whatever you buy, buy one pack first. The wrong size in a carton of four is money in the bin.
Where each place fits
Supermarket
The big supermarkets carry Poise, TENA and Depend in small packs, mostly the light to moderate levels. Good for liners and day pads. They don't carry the 8, 9 and 10 drop pants, the slips, or the bariatric sizes. Nobody in the aisle can tell you which level you need.
Pharmacy
A pharmacy stocks more levels and you can ask the pharmacist. That's worth a lot the first time, when you don't know what you're looking for. The limits are shelf space and price. A pharmacy can't hold cartons of every size and level, and the shelf price reflects that.
Online specialist
The full ranges from MoliCare, Abena, TENA ProSkin and Depend, in cartons, delivered. This is where the heavy night products and the odd sizes are. The risk is buying blind. Sizes run by waist and hip in centimetres, and the drop scales differ between brands, so a mistake costs a carton.
NDIS registered supplier
If you have consumables in your NDIS plan, a registered supplier can invoice your plan manager or the agency. Nothing comes out of your pocket. We're NDIS registered (4050144759) and a pharmacy. That means someone to call who knows the products, and an invoice your plan manager accepts.
Check before you order
Level first. CHOICE tested the pads it could find, and its main warning was that a brand's drop rating only means something within that brand. A TENA Super and a MoliCare 6 drop are not the same thing. If you're switching brands, start one level higher than you think and come down.
Size by tape measure, not by clothing size. Pants are sized on waist and hip, so measure both and use the bigger number. The MoliCare Mobile Medium fits 80 to 120 cm, the Large 100 to 150 cm. The Depend Real Fit Large is 97 to 127 cm at the waist.
Day or night. A day pad leaks in bed, because lying down sends everything sideways. For night you want a longer pad with a wide back, or a pant with leg cuffs. We've compared the night products in our overnight pads comparison.
Pack or carton. Most online stores sell by the pack and by the carton of three or four packs. The carton is cheaper per piece. Buy it only once the size and level are settled.
Returns. Opened continence products can't be returned anywhere, for hygiene reasons, and ours are no different. Our 14 day returns apply to unopened packs. That's another reason to start with one pack.
What it costs per piece
Prices are ours in October 2026, by the pack. We don't publish other stores' prices here, so compare per piece yourself.
| Product | Type | Pack | Price | Per piece |
|---|---|---|---|---|
| Poise Extra Long Liners | Liner | 22 | $6.50 | $0.30 |
| TENA Pads Extra Standard Length | Day pad, light | 24 | $12.95 | $0.54 |
| TENA Pads Super | Day pad, moderate | 30 | $28.99 | $0.97 |
| TENA Pads Maxi Night Extra Long | Night pad | 14 | $15.95 | $1.14 |
| Depend Real Fit Underwear for Men | Day pant | 8 | $18.95 | $2.37 |
| TENA Pants Women Discreet Low Waist White | Day pant, light | 8 | $12.95 | $1.62 |
| TENA Pants Plus Night | Night pant | 12 | $29.99 | $2.50 |
| MoliCare Premium Mobile 6 Drop | Pant, moderate | 14 | $43.95 | $3.14 |
| MoliCare Premium Mobile 10 Drop | Pant, severe | 14 | $52.99 | $3.79 |
| TENA ProSkin Pants Bariatric Plus | Pant, XXL | 12 | $44.99 | $3.75 |
| MoliCare Premium Elastic 10 Drop | Slip with tabs | 14 | $51.99 | $3.71 |
| Abena Let Anatomic Booster | Booster, 500 ml | 30 | $16.99 | $0.57 |
Per piece is the number to compare between stores, not the pack price. Packs of 8, 10, 12, 14 and 15 are all common and they hide the real cost.
Who pays
On the NDIS, continence products are consumables. Low cost, no quote. We invoice plan managers and the agency direct, and you can set up monthly auto-delivery so the box turns up before you run out. Our NDIS continence guide covers the plan side.
If you're not on the NDIS, look at the Continence Aids Payment Scheme. It pays up to $717.10 a year for 2025-26 if the incontinence is permanent and a health professional confirms it. It's paid into your bank account in July, or half in July and half in January, and you spend it where you like.
If you hold a DVA Gold Card, ask your GP about the Rehabilitation Appliances Program before you pay for products yourself. Continence products are on it.
How delivery works with us
Continence orders go by courier anywhere in Australia except PO boxes. They're dispatched within 24 hours if it's in stock, with tracking. Delivery is calculated at checkout on the size and weight of the order, and orders over $500 get a $25 delivery credit taken off automatically.
Within about 15 minutes of Picton, delivery is free with our own van. Across most of Sydney and the Southern Highlands it's a flat $50 with our own team. For a carton of pants that's usually the cheaper option. You can also collect from the Picton shop for nothing.
We don't offer plain packaging. Courier parcels carry our label. We'd rather say that here than have you find out at the door.
Questions we get
Is it cheaper online than the chemist?
Per piece, usually, especially by the carton. But the first pack of a new product is cheapest wherever you can get advice, because the expensive mistake is the wrong level.
Can I get samples?
Yes. Call us with your waist and hip measurement and how much you leak. We'll post two or three pieces before you commit to a pack.
How much do I need a month?
Count your changes for three days. Most people we supply with pants use 3 to 4 a day. That's 90 to 120 a month, or about seven to nine packs of 14. That's the number for your NDIS plan or your CAPS budget.
Can I switch brands mid-plan?
Yes. Your plan funds consumables, not a brand. Tell us what leaked and where, and we'll suggest the equivalent level in another brand.
Start with one pack
Call Nadim on 1300 216 888 with your measurements and how much you leak. He'll pick the level, post a sample, and set up the plan manager invoice if you're on the NDIS.
Where our facts come from
- CHOICE, incontinence pads (drop ratings relative within brands, samples, cost per pad)
- Continence Health Australia, continence products (firm underwear, medical suppliers stock more, buy samples before bulk)
- Services Australia, CAPS ($717.10 for 2025-26, paid to a bank account)
- Hartmann, Depend and TENA product specifications (sizing in cm, drop levels)
- Our own shipping and refund policies
Checked October 2026.