Shipping Policy
Shipping Policy
Delivery Options
Connect Mobility offers several delivery options to suit your needs and location. Your available options will be displayed at checkout after entering your delivery postcode.
Click & Collect — Free
Order online and collect from our Picton store at no charge. Please wait for your confirmation email before coming in — we'll contact you as soon as your order is ready for pickup. Photo ID is required upon collection.
📍 Connect Mobility, Picton NSW 2571
Free Local Delivery
We offer free delivery to customers within approximately 15 minutes of our store, including the following suburbs:
Picton & surrounds: Picton, Thirlmere, Tahmoor, Bargo, Buxton, Maldon, Couridjah, Wilton, Razorback, Menangle, Douglas Park, Appin
Picton to Prestons corridor: Camden, Narellan, Smeaton Grange, Leppington, Catherine Field, Prestons
Near Prestons: Casula, Carnes Hill, Horningsea Park, Warwick Farm
Not sure if your suburb qualifies? Contact us at info@connectmobility.com.au and we'll confirm for you.
Standard Delivery — $35
A flat $35 delivery fee applies to all orders under $500 delivered within 50 km of our store.
Orders over $500 deliver free within our 50 km service area.
Outside 50 km
We can arrange delivery beyond our standard 50 km service area, however an additional fee will apply depending on your location. After placing your order, our team will contact you to confirm delivery arrangements and any applicable costs before proceeding.
How We Deliver
Small & Light Items (under 5 kg)
Items that fit within a standard Australia Post parcel and weigh under 5 kg are dispatched within 24 hours of your order being confirmed and sent via Australia Post Standard Tracked Shipping — typically arriving within 2 business days.
- Tracking number provided upon dispatch
- Signature required on delivery
- We do not deliver to PO Boxes
Bulky & Heavy Items (over 5 kg)
Items weighing over 5 kg — including continence products, nappies and other large goods — are delivered by our own team. These orders are dispatched within 24 hours and delivered on our next scheduled delivery run, typically within 2–3 business days.
- Our team will contact you to confirm your delivery window
- Signature required on delivery
- Assembly is included free of charge where required
Mobility Scooters, Electric Wheelchairs, Beds, Lift Chairs & Large Items — $80 Delivery Fee
Due to their size, weight and the need for two-person handling, certain products require a dedicated delivery run. A flat $80 delivery fee applies to the following items, regardless of order value:
- Mobility Scooters
- Electric Wheelchairs & Power Wheelchairs
- Hospital & Electric Beds
- Lift Chairs & Recliners
- Other oversized or heavy items as advised at checkout
Our delivery team will contact you after your order is placed to confirm your delivery window. Assembly is included free of charge.
Sydney metropolitan and surrounding areas only. Please contact us at info@connectmobility.com.au to confirm we can deliver to your location before placing your order.
Stock & Dispatch
All orders are dispatched within 24 hours, subject to stock availability. If an item is temporarily out of stock or there is a delay from the manufacturer, we will contact you promptly with an updated timeframe.
Order Tracking & Confirmation
Once your order is placed you will receive a confirmation email. For Australia Post deliveries, a tracking number will be sent once your parcel is dispatched. For local and team deliveries, we will contact you directly to arrange a suitable delivery window.
For any delivery enquiries, contact us at info@connectmobility.com.au or call 1300 216 888.