FOR SUPPORT COORDINATORS & PLAN MANAGERS · JUNE 2026

The Fast Guide to NDIS Equipment Quotes for Support Coordinators and Plan Managers

Name: Connect Mobility
Address: T27/9 Margaret Street, Picton, NSW, 2571, AU
Telephone: 1300 216 888
Price range: $$

Written by Nadim Assaf, Registered Pharmacist & CEO — Connect Mobility. NDIS Provider #4050 144 759.

If you’re a support coordinator or plan manager, equipment procurement is one of the most time-consuming parts of your role. Wrong quotes, missing line item codes, AT reports that don’t align with supplier quotes — these are the things that blow your day. This guide explains the quoting process clearly, and tells you exactly how Connect Mobility makes it faster for your caseload.

In This Guide

AT vs Consumables — the quoting rules are different
What a compliant NDIS equipment quote must include
The quote threshold rules
How to request a quote from Connect Mobility
How we liaise with OTs to align quotes with AT reports
Free trials for your clients before funding is committed
We make your job easier

1. AT vs Consumables — The Quoting Rules Are Different

The quoting rules, approval process, and budget categories are completely different depending on whether an item is a consumable or assistive technology (AT).

Consumables vs AT — Side by Side

Consumables

Support Category 03

What: Items used up & replaced regularly

Examples: Continence pads, catheters, barrier creams, bed protection

Budget: Core Supports (flexible)

Quote needed? Not for items under $1,500

OT report? Not required

Approval: Purchase and claim directly

Assistive Technology

Support Category 05

What: Equipment purchased once or infrequently

Examples: Wheelchairs, rollators, lift chairs, pressure mattresses

Budget: Capital Supports (stated)

Quote needed? Yes, for items over $1,500

OT report? Required for items over $1,500

Approval: NDIA approval required before purchase

2. What a Compliant NDIS Equipment Quote Must Include

The 8 Things Every NDIS Quote Must Include

Provider ABN

Must be a registered NDIS provider ABN

Product Name & Model Number

Exact product, not a category description

NDIS Support Item Reference Number

The line item code from the NDIS Price Guide

Unit Price (incl. GST)

Must be within NDIS Price Guide limits

Participant Name & NDIS Number

Identifies which participant the quote is for

Clinical Justification Language

Why this product meets the participant’s goals

Delivery Timeframe

Expected lead time from order to delivery

Quote Validity Period

Typically valid 90 days. NDIA requires quotes to be current.

Connect Mobility includes all 8 on every quote, formatted specifically for NDIS plan manager submission.

3. The Quote Threshold Rules

Item Cost	Quote Required?	OT Report?	NDIA Approval?
Under $1,500 (Consumables)	No — buy & claim	No	No
Under $1,500 (Low-Cost AT)	Recommended	Not required	No
$1,500–$15,000 (Mid-Cost AT)	Yes — required	Required	Required
Over $15,000 (High-Cost AT)	Yes — required	AT Assessor report	Required (pre-approval)

4. How to Request a Quote from Connect Mobility

Send us the participant’s name, NDIS number, and what they need

Email info@connectmobility.com.au or call 1300 216 888. Include the OT report if you have one.

Our pharmacist reviews the clinical picture

We review the participant’s condition, functional needs, and OT recommendations to confirm the right product.

Quote returned within 2 hours

All 8 required elements, formatted for direct submission to the NDIA or plan manager.

We handle delivery, invoicing, and follow-up

We deliver and invoice the plan manager directly. You are kept in the loop but don’t have to manage the transaction.

Walking Aids

Shop →

Lift Chairs

Shop →

Mobility Scooters

Shop →

Heavy Duty Aids

Shop →

5. Working with OTs: Aligning Quotes with AT Reports

Direct OT Communication

We contact your OT directly (with consent) to confirm product specifications match their clinical recommendation before quoting.

Quote-to-Report Alignment

Our quote mirrors the OT’s AT report language, model specifications, and support item numbers so there are no inconsistencies for the NDIA to query.

2-Hour Turnaround

From the moment we receive the OT report, a compliant quote is returned within 2 hours during business hours.

Pharmacist Clinical Review

Our pharmacist reviews the clinical picture. If the OT recommendation might not best serve the participant, we flag it diplomatically before submission.

6. Free Trials for Your Clients Before Funding Is Committed

You refer your client

Email or call us with the participant’s details. We coordinate everything.

We attend their home

Our pharmacist brings equipment across Wollondilly, Macarthur, Southern Highlands, and Sydney.

You get a trial report

Written summary confirming suitability. Supports your OT report and NDIA submission.

No obligation. No cost. Trials reduce wrong AT prescriptions and wasted participant budgets.

7. We Make Your Job Easier

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Same-day quotes

Quote requests received by 3pm returned same day. All 8 elements included. Formatted for plan manager submission.

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Direct plan manager invoicing

We invoice your plan manager directly. NDIS line item codes on every invoice. Participants pay nothing out of pocket.

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A pharmacist who picks up the phone

Confused about whether a product is right for a client with complex medications or skin integrity issues? Our pharmacist gives clinical answers, not sales answers.

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Australia-wide delivery

All states and territories within 2–5 business days. Orders over $500 get a $25 delivery credit, taken off automatically at checkout.

Send Us a Quote Request — Back to You Within Hours

NDIS line item codes. All plan types. OT liaison included. A pharmacist who picks up the phone.
Email info@connectmobility.com.au or call 1300 216 888 Mon–Fri 9am–5pm

Request a Quote Now →

General information only. Last updated June 2026. Connect Mobility NDIS Registration #4050 144 759.